Order Delivery & Logistics
Shipping Policy
Last updated: May 22, 2025
Order Processing Times
- Standard Processing: Orders are typically processed and packed within 1–2 business days.
- Business Hours: Monday – Friday, 10:00 AM – 5:00 PM EST.
- Weekends & Holidays: Orders placed over weekends or official holidays are processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Ground Shipping | 3–5 business days | Calculated at checkout ($5.99) |
| Priority Shipping | 2 business days | Calculated at checkout ($12.99) |
| Next Day Shipping | 1 business day | Calculated at checkout ($24.99) |
| Free Ground Shipping | 3–5 business days | FREE on orders over $100 |
* Note: Delivery windows are estimates provided by postal carriers (USPS, FedEx, UPS) and may be affected by carrier disruptions or seasonal volume.
Shipping Restrictions
- Domestic Deliveries: We currently fulfill and ship orders throughout the continental United States.
- P.O. Boxes & APO/FPO: Direct shipping to P.O. Boxes and military APO/FPO destinations is currently unavailable.
- International Orders: International shipping is not offered at this time.
Order Tracking & Confirmation
Once your package leaves our fulfillment depot or authorized medical supplier, you will receive an automatic dispatch notification email containing carrier tracking numbers.
For questions regarding past shipments or order exchanges, please review our Refund & Returns Policy.
Need Tracking Assistance?
Contact our team Monday – Friday, 10:00 AM – 5:00 PM EST if you have not received tracking info within 3 business days of placing your order.
Contact Our Logistics Team