Privacy Policy

1. Introduction

At Gentle Vein Care Center ("we", "our", and/or "us"), we respect your privacy and are committed to protecting it. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website (including the store at gentlevein.com), use our mobile applications (including the VeinWell Mobile App), or interact with us digitally.

Please read this policy carefully. If you do not agree with our policies and practices, your choice is not to use our website, mobile app, or store. By accessing or using our digital services, you agree to this Privacy Policy.

3. Information We Collect

• Personal Identifiers: Name, billing address, shipping address, email address, and telephone number.
• Transaction & Payment Information: Payment details processed through secure, PCI-DSS compliant payment gateways. We do not store full credit card numbers on our servers.
• E-Commerce Order Activity: Details of items you view, add to cart, purchase, or return.
• Wellness & Self-Assessment Details: Information you voluntarily share when using our online vein assessment tool or wellness app, such as symptoms, leg swelling occurrences, activity levels, or general health concerns.
• VeinWell Mobile App Data: Account credentials, device information, and application performance logs.
• Technical & Usage Data: IP addresses, browser types, operating system, and browsing behavior on our site.

4. Cookies and Analytical Tracking

We use cookies and tracking technologies to enhance your browsing experience, analyze traffic, and market our products.

Strict Tracking Safeguards: In accordance with HHS/OCR guidance on the use of tracking technologies by HIPAA-covered entities, we do not deploy third-party advertising tracking technologies on pages containing sensitive patient-specific portal details, booking schedules, or clinical consult entries.

5. State-Specific Consumer Health Privacy Rights

Under certain state laws (such as Washington's My Health My Data Act, Nevada's health privacy regulations, and California's CCPA/CPRA), wellness or symptom data collected outside of a direct provider-patient clinical relationship may be classified as "Consumer Health Data."

If you are a resident of these states, you have specific rights regarding this data, including the right to know what is collected, object to its processing, access or delete your records, and withdraw your consent for wellness data tracking. To exercise these rights, please contact us.

6. How We Use Your Information

• Process, fulfill, and deliver your e-commerce purchases (e.g. compression stockings).
• Provide customer support, handle returns, and respond to inquiries.
• Operate the VeinWell Mobile App and send app notifications with your consent.
• Provide guidance from our vein care team when you complete our digital Vein Assessment.
• Improve our website performance, layout, products, and services.
• Comply with legal obligations and enforce our site policies.

7. Sharing Your Information

We do not sell your personal or health information. We only share your data with service providers under strict data-protection agreements, clinical staff reviewing digital assessments, supplier partners delivering dropshipped orders, or as required by law.

8. Data Retention and Security

We employ robust administrative, technical, and physical security measures, including SSL encryption in transit and secure database storage, to protect your personal and wellness records.