Privacy Policy

At Gentle Vein Care Center ("we", "our", and/or "us"), we respect your privacy and are committed to protecting it. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website (including the e-commerce store at gentlevein.com), use our mobile applications (including the VeinWell Mobile App), or interact with us digitally.

Please read this policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website, mobile app, or store. By accessing or using our digital services, you agree to this Privacy Policy.

We may collect several types of information, including:

• Personal Identifiers: Name, billing address, shipping address, email address, and telephone number.
• Transaction & Payment Information: Payment details (credit card information, order history) processed through our secure, PCI-DSS compliant payment gateways. We do not store full credit card details on our servers.
• E-Commerce Order Activity: Details of the items you view, add to cart, purchase, or return.
• Wellness & Self-Assessment Details: Information you voluntarily share when using our online vein assessment tool or wellness app, such as symptoms, leg swelling occurrences, activity levels, or general health concerns.
• VeinWell Mobile App Data: Account credentials, device information (such as operating system, model, unique device identifiers), and application performance logs.
• Technical & Usage Data: IP addresses, browser types, operating system, and browsing behavior on our site collected via cookies and tracking tools.

We use cookies and tracking technologies (such as Google Analytics and Meta Pixels) to enhance your browsing experience, analyze traffic, and market our products.

Strict Tracking Safeguards: In accordance with HHS/OCR guidance on the use of tracking technologies by HIPAA-covered entities, we do not deploy third-party advertising tracking technologies on pages containing sensitive patient-specific portal details, booking schedules, or clinical consult entries.

Under certain state laws (such as Washington's My Health My Data Act, Nevada's health privacy regulations, and California's CCPA/CPRA), wellness or symptom data collected outside of a direct provider-patient clinical relationship may be classified as "Consumer Health Data."

If you are a resident of these states, you have specific rights regarding this data, including the right to know what is collected, object to its processing, access or delete your records, and withdraw your consent for wellness data tracking. To exercise these rights, please contact us.

We use the information we collect to:

• Process, fulfill, and deliver your e-commerce purchases (e.g. compression stockings).
• Provide customer support, handle returns, and respond to inquiries.
• Operate the VeinWell Mobile App and send app notifications with your consent.
• Provide feedback, guidance, and assessment summaries from our vein care team when you complete our digital Vein Assessment.
• Improve our website performance, layout, products, and services.
• Comply with legal obligations and enforce our site policies.

We do not sell your personal or health information. We only share your data with:

• Service Providers: Secure vendors assisting in order fulfillment, payment processing, web hosting, and mobile app maintenance (who are contractually bound to protect your data).
• Healthcare Team Members: Qualified clinical professionals on our staff who review digital vein assessments to provide you with general vein care recommendations.
• Supplier Partners: For dropshipped e-commerce items, we share the minimum shipping details required to deliver the product from our supplier.
• Legal Obligations: When required to comply with law enforcement, subpoenas, or to protect our rights and safety.

We employ robust administrative, technical, and physical security measures, including SSL encryption in transit and secure database storage, to protect your personal and wellness records.

We retain your data only for as long as necessary to satisfy the transaction, comply with healthcare record laws, resolve disputes, and maintain security operations.

Depending on your location, you may have rights to access, update, correct, restrict, or request deletion of your personal information. To submit a request, please contact us.

Our services are intended for adults. We do not knowingly collect personal or health information from individuals under the age of 13.