Refund and Returns Policy

Return Eligibility

To qualify for a return:

• Condition: Items returned must be in their original packaging with all tags and labels attached. Any medical garments that have been worn or tried on must be laundered/washed before returning them in compliance with hygiene standards.
• Timeframe: Returns must be initiated within 30 days of receiving your order delivery.
• Proof of Purchase: A valid order confirmation number or receipt is required.

Non-Returnable Items

• Custom-made or personalized products: Due to their unique patient-specific nature, we cannot accept returns on custom items.
• Final sale items: Products clearly marked as “final sale” or clearance are not eligible for return or exchange.

Return Process

To initiate a return or exchange, please reach out directly through our Contact Page or message our clinical support team with your order number.

Refunds and Exchanges

Once our logistics team receives and inspects your returned package:

• Refunds: Approved refunds will be processed back to your original payment method (Stripe, card, or PayPal) within 5–10 business days.
• Exchanges: If you requested a size exchange, we will dispatch the replacement item once the returned product is verified.
• Store Credit: Alternatively, you may choose store credit, which will be credited immediately toward any future medical stocking or fitting order.

Defective or Incorrect Items

1. Notify Us: Contact our team within 7 days of delivery.
2. Provide Details: Include your order confirmation ID, description of the defect, and photos.
3. Resolution: We will provide an expedited replacement or full refund at zero additional cost to you.